Returns Policy

Returns Disclaimer:

If you have any questions or discrepancies with your order or any issues with any of the products you have purchased from WELL I AM, please let us know as soon as possible so we can endeavour to sort it out promptly. Our friendly staff will assist you in returning, exchanging or replacing the products in question as required or simply answer your question.

ONLINE RETURNS:

We will accept the return of any product which is damaged, or does not match the description of what you ordered. WELL I AM must be contacted via email within 24 hours of receiving your goods and provided with photo evidence for verification. You will be issued a return address of where to send your goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price.

Cases hold a validity of 24 hours without a response to our correspondence. Contact will be attempted before the case is closed.

Replacements, credits or refunds will be processed after the product has been received and checked into our warehouse. Replacements will be issued for the same product only. We do not exchange for a different product. 

Products purchased from the store can only be returned to the original location it was purchased.

Only a refund or replacement can be issued. No credits are available in the store.

Specials on Online Orders: credits, refunds and replacements are not available from the retail store. Please contact our customer service department for assistance on (02) 8542 2340 or orders@welliam.com.au